Experiencing Issues with your POS System?
For the quickest resolution and top-tier support, please submit a request through the GLDS Service Portal.
Our team is ready to assist you!
Why use the GLDS Service Portal?
- Quicker Response Times
No more waiting around! Our Service Portal ensures faster response times - so you get the help you need, exactly when you need it.
- More Updates, Every Step of the Way
Stay in the loop from start to finish. You’ll receive real-time updates throughout your service request, including the name of the assigned technician and their direct contact information. No surprises—just seamless communication.
- Access to All Past Service Requests
Need to reference a previous issue? The portal gives you full access to your entire service history, making it easy to track progress, review resolutions, and keep everything organized.
New to the GLDS Service Portal?
If you haven’t used the portal yet, don’t worry - we’ve got you covered!
Watch this quick video to learn how to create an account and get started today!
GLDS AI Support
Meet Glen - Your 24/7 AI Support Agent
Need quick answers? Use our automated, AI-powered support system to instantly find
solutions to many common questions our customers have while using our products.
Glen, our virtual support agent, is available 24/7 and speaks English, Spanish, and Arabic - so
help is always just a click away, no matter when or where you need it.
GLDS Learning Center
Looking to learn more? The Great Lakes Data Systems Learning Center offers a wide variety
of helpful documentation and training videos covering all of our products and services.
Whether you're new or just need a refresher, it's the perfect place to level up your knowledge.